Refund & Returns Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, in its original packaging. You’ll also be required to include the receipt or proof of purchase (your order ID or invoice is sufficient). We do not pay for the return of the item(s).

To start a return, you can contact us at accounts@ecocupstore.co.uk. We will send you instructions on how and where to send your package. 

You may contact us at accounts@ecocupstore.co.uk.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item from us, so that we can evaluate the issue and make it right.

Refunds

Once your return has been approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.