Delivery Policy

Fast Delivery

We offer a free delivery service for all orders over £150 (ex. VAT) to the UK Mainland. Free orders are delivered between 1-2 working days from order placement.

Free Local delivery

We offer a free local delivery service from our Barnsley warehouse for all orders over £20. This service is available to all customers who enter delivery/shipping addresses with the following postcodes:
HD8, S9, S35, S36, S62, S63, S70, S71, S72, S73, S74, S75, WF1, WF12, WF13, WF2, WF3, WF4, WF5, WF6, WF7, WF9.

Order by 12pm for next day delivery

Orders placed by 12pm Monday to Friday qualify for next working day delivery. Items are shipped via DPD. We endeavour to despatch all orders received before 4pm (Monday to Friday) on the day of order. Unless otherwise requested, your order will be shipped on the next working day delivery service. You will receive a shipping notification email and/or text, once your order has been despatched. Please note: due to the current driver shortage, we cannot guarantee next working day delivery, but will do our best to meet that goal.

Delivery charges for orders under £150 (ex. VAT)

Orders under £150 are subject to the following charges (UK Mainland only):

  • Standard Next Working Day Delivery Service – £7.70 for 1 item + £5.45 for each additional item
  • Weekday before 12PM –  £14.74 for 1 item + £10.75 for each additional item
  • Saturday before 12PM – £15.50 for 1 item + £11.50 for each additional item

Delivery charges for orders under £150 (ex. VAT)

Orders over £150 are shipped free of charge (UK Mainland only). Free delivery takes between 1-2 working days.

All customers living outside UK mainland

Presently we do not ship outside the UK Mainland.

Order Cancellations

To cancel your order, please inform our customer service team by calling 01226 383675 within 1 hour of receiving your order. Cancellation of orders placed out of working hours must be cancelled within the first business hour of the next working day. Any orders that are cancelled out of this timeframe will be subject to charge for reconsignment.

Please Note: We are not able to amend your order or delivery once your order has been picked and processed for despatch.

Tracking your order

2 hour delivery slot: On the morning of your delivery you will be sent a text/email with a 2-hour delivery slot.

Track your driver: With the DPD App you can track your driver. You will have access to the driver’s route and location so you can see when they are near your property.

Not going to be in? You can change your delivery address or even request DPD to deliver to a local store. Or, you can update your driver to e.g. ‘leave parcel in shed’. Click here to find your local participating DPD Pickup Shop.

Need to change your delivery date/time? No problem. Once you have your tracking number from DPD you can log in and make those changes. Any additional delivery charges can be made directly to DPD through the DPD app.

Know your parcel’s exact location: When your driver delivers your parcel the driver will take a photo of its location i.e. by the front door or the shed, so that you know exactly where your parcel has been left. Not in? If you’re not in when the driver calls, a photo will be taken of your front door and a card placed through your letterbox.